Troubleshooting and Support
What ports does Portfolio use?
Portfolio requires these ports to allow incoming connections: 8085 - NetPublish sites (HTTP) 8090 - Portfolio Web and Portfolio API (HTTP) 8091 - Portfolio Administration (HTTP) 8095, 8086, 8085, 8096 - NetPublish sites (HTTPS) 9443 - Portfolio Web ...
Supported file and camera Raw formats in Portfolio
What “file format support” means We say that Portfolio supports a file format if at least one of the following cases is true: Thumbnail and Preview: Portfolio can generate image thumbnails and previews for the Portfolio clients and Portfolio ...
Replacing the preferences file in Portfolio for Windows
Problem Portfolio Server won't remain in "Started" state, user receives "SOAP error (null pointer exception)" or "SOAPFault (Server): java.lang.NullPointerException null" when attempting to login to Portfolio Admin (8091) Environment This article ...
Portfolio keeps filling up the startup volume and other attached storage
Description Storage devices continuously fill up regardless of how much space is added Environment This article covers all version of Portfolio Server 3.x on supported Windows and Mac OS systems Solution Issue 1: The logging level was set to DEBUG at ...
Portfolio and Spring4Shell Vulnerabilities
On March 29th, 2022, CVE-2022-22963 and CVE-2022-22965 were reported detailing an exploit in the Spring Cloud, Spring MVC and Spring Webflux framework. Solution Portfolio does not utilize any of these frameworks and is not affected by these issues.
Portfolio, Log4j, Apache vulnerabilities
Who does this affect? This article applies to users running Portfolio 3.x and 4.x. Issue On December 10, 2021 researchers reported CVE-2021-44228, detailing an exploit in the Log4j library that allowed a malicious user to run code on an affected ...
Portfolio 4 for Windows doesn't generate thumbnails or previews for CR3 files
Description After upgrading to Portfolio 4 certain Raw files, including Canon CR3 files, do not get thumbnails or previews. Solution The version of LibRaw used in Portfolio 4 requires MSVCP140.dll, a Microsoft Visual C++ library that is not installed ...
Internet Access : Firewall + Reverse Proxy Considerations
PortfolioDAM employees do not provide Firewall and / or Reverse Proxy configuration assistance. Contact your Corporate LAN / WAN Network Infrastructure Team for assistance with granting external ( Internet ) access to your Portfolio instance. Table ...
Files with the ._00 or similar extensions showing up in watchfolders
Description Files with the extension ._00 or similar are showing up in our watchfolders without being manually created Environment This article covers Portfolio 3 and 4 in all supported macOS and Windows environments Cause There are generally two ...
Antivirus exclusions for Portfolio
Description The server that Portfolio is installed on has anti-virus software on it. What directories should I exclude so that Portfolio runs properly? Solution Below is a list of folders that should be excluded from anti-virus solutions running on ...
Portfolio and OpenSSL 3.x Vulnerability
Who Does This Affect? This article applies to users running Portfolio 3.x and 4.x Why Is This Happening? On November 1st, 2022 researchers reported CVE-2022-3602 and CVE-2022-3786, detailing an exploit in OpenSSL 3.x that allow remote code execution ...
NTLM Vulnerability in Portfolio 3.x and 4.x
Who Does This Affect? This article applies to users running Portfolio 3.x and 4.x Why Is This Happening? On My 5th, 2022 researchers reported https://nvd.nist.gov/vuln/detail/CVE-2022-26925 detailing a security vulnerability involving NTLM relay ...
What Microsoft Redistributables Does Portfolio Use?
What Microsoft Redistributables does Portfolio install and use? Portfolio Deploys and uses the following Microsoft Redistributable packages: Microsoft 2010 C++ Redistributable Microsoft 2013 C++ Redistributable Microsoft 2015 C++ Redistributable Can ...
Node.js and "Ice Lake" processors
Description Users Migrating Portfolio to a new Server using Intel's 10th generation processors, codenamed: "Ice Lake" report an issue with the process: "node.js" failing to run. This results in a condition where NetPublish sites are listed in the ...
Smart Keywords No Longer Applying to Assets
Description Assets are no longer being tagged with smart keywords Affected Versions This issues applies to Portfolio 3.0 and above. Recommendation The vendor Clarafai has announced the deprecation of the API that on-prem solutions like Portfolio use ...
Opening Portfolio Administration requires Adobe Flash Player but Flash is discontinued
Who does this affect? This article applies to users running Portfolio 3.6.2 and earlier versions. Which version of Portfolio am I running? For Portfolio 2016 and Portfolio 3, you can see the full version number in a SERVER_PROPERTIES entry in ...
Disk access in macOS Catalina and Big Sur
Applies to: Portfolio Server v4.x running in macOS 10.15 and later Starting in macOS 10.15 (Catalina) and continuing in macOS 11.x (Big Sur), Apple has added security measures that require a user to grant permission to software that attempts to ...
Enabling scripts in Portfolio 4.0.1 and later
Portfolio 3.6.3 and 4.0 were found to have a java reflection security issue that affected our Web Client scripting engine: CVE-2022-24252. We resolved the issue in Portfolio 4.0.1 by disallowing the scripting engine from having read, write, and class ...