Description

Storage devices continuously fill up regardless of how much space is added

Environment

This article covers all version of Portfolio Server 3.x on supported Windows and Mac OS systems 

Solution

Issue 1: The logging level was set to DEBUG at some point and not changed back to INFO

Debug logging can provide additional useful information when troubleshooting an error in Portfolio. But if left on it can take up a substantial amount of drive space. Changing the logging level back to INFO should prevent the logs from taking up too much space. The logging level can be change in the Portfolio Admin Portal by navigating to Global Settings>Logging Configuration

Issue 2: The preview folder for a catalog is located in a folder being watched in a catalog

When Portfolio ingests an asset, it creates a .jpg preview in it's designated preview folder. When the preview folder is located in a folder that's being watched and synced in a catalog, the process is repeated in an infinite loop (until asset count or drive space are maxed out)

For example:

What would essentially occur is:

Portfolio sees a new asset to catalog>A preview is generated for the asset>Portfolio sees the newly generated .jpg in the preview folder>A preview is generated  for the preview of the original asset>Process repeats infinitely

To fix this:

1. Stop Portfolio

2. Move the preview folder to a new location

3. Change the preview location in the Portfolio Admin Portal

4. Restart Portfolio