Portfolio keeps filling up the startup volume and other attached storage
Description
Storage devices continuously fill up regardless of how much space is added
Environment
This article covers all version of Portfolio Server 3.x on supported Windows and Mac OS systems
Solution
Issue 1: The logging level was set to DEBUG at some point and not changed back to INFO
Debug logging can provide additional useful information when troubleshooting an error in Portfolio. But if left on it can take up a substantial amount of drive space. Changing the logging level back to INFO should prevent the logs from taking up too much space. The logging level can be change in the Portfolio Admin Portal by navigating to Global Settings>Logging Configuration
Issue 2: The preview folder for a catalog is located in a folder being watched in a catalog
When Portfolio ingests an asset, it creates a .jpg preview in it's designated preview folder. When the preview folder is located in a folder that's being watched and synced in a catalog, the process is repeated in an infinite loop (until asset count or drive space are maxed out)
For example:
What would essentially occur is:
Portfolio sees a new asset to catalog>A preview is generated for the asset>Portfolio sees the newly generated .jpg in the preview folder>A preview is generated for the preview of the original asset>Process repeats infinitely
To fix this:
1. Stop Portfolio
2. Move the preview folder to a new location
3. Change the preview location in the Portfolio Admin Portal
4. Restart Portfolio
Related Articles
Portfolio Glossary
Following are some terms used throughout Portfolio and its documentation. Some are technical (“computer”) terms that relate to Portfolio features and services, some are fundamental concepts within Portfolio, and some are terms that relate to Digital ...Portfolio checklist
Use this checklist to help you make sure you are ready to install and configure Portfolio. License Administrator Be sure to have the Extensis account information (email address and password) for your Portfolio License Administrator. You need this ...Portfolio catalogs
In Portfolio, a catalog is a collection of digital assets, typically related either in the simplest sense (they’re all your organization’s assets) or based on some organizational principle (they’re all the assets used by the News department of the ...Portfolio Server Requirements and Recommendations
Portfolio Server can be installed locally (“on premises”) to dedicated Windows Server or macOS instances, or to a Windows Server residing within cloud-hosted environments such as Amazon EC2 or Microsoft Azure. Local System Requirements These are the ...Activating Portfolio
Affected Versions This article applies to Portfolio 3.6.0 and later versions. Solution Activating Portfolio with your Extensis account NOTE: Portfolio must connect to cwsg.extensis.com on port 443 to activate; for more information, go to Extensis ...