Replacing the preferences file in Portfolio for Windows
Problem
Portfolio Server won't remain in "Started" state, user receives "SOAP error (null pointer exception)" or "SOAPFault (Server): java.lang.NullPointerException null" when attempting to login to Portfolio Admin (8091)
Environment
This article covers Portfolio version 3.x and 4 on Windows Server
Cause
This issue is usually caused by the .preferences file writing incorrectly inside C:\ProgramData\Extensis\Portfolio Server on the server Portfolio is installed on (denoted by a similar display to the below screenshot)
Resolution
1. Stop the Portfolio Server, Portfolio Server (Media Engine), and Portfolio Server Admin services (if they are not already)
2. Navigate to C:\ProgramData\Extensis\Portfolio Server
(Note: The folder may be hidden by the OS)
3. Move all current files that are labeled or begin with .preferences files to the desktop
4. Navigate to a previous Portfolio backup (By default, this is located in C:\Program Files (x86)\Extensis\Portfolio Server\data\backups)
5. Open the backup, navigate to the data folder, and copy the .preferences file inside
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