Data collection in Portfolio - Frequently Asked Questions

Data collection in Portfolio - Frequently Asked Questions

Overview

This article answers common questions about data collection in Portfolio DAM, including what information is collected, how it is used, and your privacy rights.

Frequently Asked Questions

What data does Portfolio collect?

Portfolio may collect the following types of information:

  • Crash reports: Diagnostic information sent when Portfolio encounters an unexpected error, including stack traces and system information.
  • Usage analytics: Anonymous feature usage data to help improve the product. This does not include the content of your assets or catalog.
  • License information: Your account email address and subscription status are communicated with Portfolio DAM's licensing servers for product activation.

Does Portfolio collect my assets or metadata?

No. The content of your assets, catalogs, and metadata fields is never transmitted to Portfolio DAM servers. All asset data remains on your own infrastructure.

Is Portfolio GDPR compliant?

Portfolio DAM is committed to compliance with applicable data protection regulations including the GDPR. For full details, please review our Privacy Policy.

How can I opt out of analytics data collection?

You can disable usage analytics in Portfolio Administration under Server Settings > Diagnostics. Crash reporting can also be disabled from this panel, though we recommend leaving it enabled to help improve product stability.

What network connections does Portfolio make?

Portfolio connects to the following external services:

  • cwsg.extensis.com on port 443 — for license activation and validation
  • Portfolio DAM update servers — to check for and download software updates (if enabled)

If you have a firewall, ensure these connections are permitted. For air-gapped environments, contact Portfolio DAM Support for offline licensing options.

Who can I contact with privacy questions?

For privacy-related inquiries, please contact us at portfoliodam.com/contact or review our full Privacy Policy.

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