Affected Versions

This article applies to Portfolio 3.6.0 and later versions.

Solution

Activating Portfolio with your Extensis account

NOTE: Portfolio must connect to cwsg.extensis.com on port 443 to activate; for more information, go to Extensis Product Licensing: Customer Guidance.

Log in to Portfolio Administration. On the main window, select "Activate Portfolio with your Extensis credentials".

Enter the email address and password of your Portfolio license manager's account, the Extensis account that owns the Portfolio licenses. If you don't know which account owns the licenses, contact Customer Service at https://www.portfoliodam.com/contact.

The Licenses pane displays the email address, the end of the subscription period, and the product registration information: media engines, total asset limit, and client seats.

If you buy more Portfolio client seats, asset packs, or add-on modules, click the email address under Account and enter the password for the Extensis account. Portfolio will retrieve the updated license information.

Re-activating Portfolio when previously activated

If your Portfolio subscription changes or the Portfolio license manager's account that owns the licenses has been changed to a new email address, you will need to remove the existing Portfolio activation and then reactivate Portfolio again with your current Portfolio license manager's account.

You can remove the existing activation via the Remove Account button, and then proceed to follow the Activating Portfolio with your Extensis account steps at the top of this article to activate Portfolio once more.

Activating Portfolio with a demo serial number

If you want to try out Portfolio, you can request a demo serial number to use the product for a limited time. Portfolio will not accept the full product serial numbers used to activate earlier versions.

On the Licenses panel, select "Try Portfolio for a limited time with a Demo Serial Number".

Enter the demo serial number and click Add Licenses.

The Licenses panel displays the number of days remaining in the demo period. All of Portfolio's add-on modules features are active during the demo period.